DO YOU SHIP WORLDWIDE?
Yes, we ship worldwide! We have customers from all over the world from Americas, Europe, Asia Pacific.
HOW DO I TRACK MY ORDERS?
We have a tracking code for all our orders so you know where your order is! It can be tracked on our webpage: https://www.reddotmate.com/track-your-orders/
WHAT ARE THE MODES OF TRANSPORTATION？
Our usual shipping methods are ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express etc.
If you need a faster shipping method FedEx, DHL, TNT, EMS, please contact us. You need to pay extra fee for shipping.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
International Orders: It usually takes from 10 to 25 working days to ship to most countries, but sometimes the Customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure. On rare occasions these delays can range from 4 to 8 weeks
During the lead up to Xmas, mail delivery times are going to be at the upper end of our estimate and can take longer. Estimated delivery times are guidelines only. We cannot guarantee deliveries will arrive within these delivery windows.
I HAVEN’T RECEIVERD MY ITEMS, WHEN CAN I APPLY FOR A REFUND?
We guarantee that your order will be well packed and will leave our premises in excellent condition. If your order is not delivered in 90 days, you will be able to apply for a refund by contacting our support team. You have 2 weeks to apply.
CAN I CANCEL MY ORDER?
If you wish to cancel an order, you must do so before your order has shipped. To cancel an order, please contact Customer Service at our support page. They will be happy to process your cancellation and refund. Refunds will be credited back to the original payment method that was used at the time of purchase. It typically takes 3-20 business days for the funds to process back into your account,The method of the refund relies on the method of the payment. If your order has already shipped, you must follow our Returns and Exchange policy in order to receive a refund.
THERE WAS AN ISSUE WITH MY ORDER. WHAT SHOULD I DO?
Contact Customer Service, and we will fix the mistake right away!